Shipping policy


Welcome to MumBuds USA. We value our distribution partners and are committed to ensuring timely, secure, and efficient delivery of wholesale orders across Nepal. This Distributor Shipping Policy outlines the shipping procedures, responsibilities, and delivery terms applicable to all approved distributors.

1. Shipping Coverage

MumBuds USA currently supplies distributors throughout Nepal.

  • Deliveries within Kathmandu Valley are handled directly by MumBuds USA.
  • Deliveries outside Kathmandu Valley are arranged through our authorized logistics and transportation partners to ensure safe and timely delivery.

For distribution inquiries outside Nepal, please contact our sales team before placing an order.

2. Minimum Order Quantity (MOQ)

The minimum order quantity (MOQ) for all distributor purchases is 100,000 packs per order, unless otherwise agreed upon in writing by MumBuds USA.

Orders below the stated MOQ may not be accepted.

3. Order Processing

Distributor orders are processed after:

  • Purchase order confirmation;
  • Stock availability confirmation; and
  • Payment confirmation or approval of agreed credit terms.

Standard processing time is 2–5 business days, although larger or customized orders may require additional preparation time.

Orders received on weekends or public holidays will be processed on the next business day.

4. Delivery & Transportation

Kathmandu Valley

Orders within Kathmandu Valley are delivered directly by MumBuds USA using company-managed transportation.

Outside Kathmandu Valley

Orders destined outside Kathmandu Valley are shipped through approved third-party logistics providers selected by MumBuds USA.

Estimated delivery times vary depending on destination, logistics schedules, road conditions, weather, and other operational factors.

While we strive to meet estimated delivery timelines, they are provided for guidance only and are not guaranteed.

5. Shipping Costs

MumBuds USA generally bears the shipping and transportation costs for approved distributor orders within Nepal, unless otherwise specified in the distributor agreement or purchase order.

Any exceptional transportation requirements, expedited deliveries, or special handling requested by the distributor may incur additional charges, which will be communicated and agreed upon before dispatch.

6. Shipment Notification

Once an order has been dispatched, distributors may receive shipment confirmation through email, phone, SMS, or other agreed communication channels.

For shipments handled by third-party logistics providers, available tracking information or shipment references will be provided whenever possible.

7. Delivery Responsibilities

Distributors are responsible for:

  • Providing accurate delivery addresses and contact information
  • Ensuring an authorized representative is available to receive the shipment.
  • Inspecting the shipment upon delivery before signing any delivery documents.

MumBuds USA shall not be responsible for delays resulting from incorrect delivery information provided by the distributor.

8. Damaged or Missing Goods

Upon delivery, distributors should immediately inspect all cartons and products.

If any goods are damaged, missing, or appear to have been tampered with:

  • Note the issue on the delivery receipt, where possible.
  • Take clear photographs of the shipment and packaging.
  • Notify MumBuds USA within 48 hours of delivery.
  • Provide the purchase order number, invoice number, and supporting photographs.

Claims submitted after this period may not be eligible for review.

9. Delays in Delivery

Although MumBuds USA works closely with its logistics partners to ensure timely deliveries, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • Weather conditions
  • Road closures
  • Natural disasters
  • Government restrictions
  • Transportation disruptions
  • Public holidays

In such situations, MumBuds USA will coordinate with the logistics provider to minimize delays and keep distributors informed of shipment status.

10. Failed Delivery

If delivery cannot be completed due to:

  • Incorrect delivery information;
  • Absence of an authorized receiver; or
  • Distributor-requested delivery changes after dispatch,

additional transportation or re-delivery charges may apply.

11. Transfer of Risk

Risk of loss or damage transfers to the distributor upon successful delivery and acceptance of the shipment at the designated delivery location.

Distributors are encouraged to inspect all products before accepting delivery.

12. Contact Us

For shipping-related questions or distribution support, please contact:

MumBuds USA

Email: info@mumbudsnepal.com

Phone:

Address: Nepal

We appreciate our partnership with our distributors and remain committed to providing dependable logistics support and efficient delivery services across Nepal.