Refund policy

Distributor Return & Refund Policy

Last Updated: 1 July, 2026

At MumBuds USA, we value our partnerships with distributors and are committed to maintaining high standards of product quality and customer service. This Distributor Return & Refund Policy outlines the terms and conditions governing returns, replacements, refunds, and cancellations for wholesale orders placed by authorized distributors.

1. Scope of Policy

This policy applies exclusively to authorized distributors purchasing MumBuds USA products with a minimum order quantity (MOQ) of 100,000 packs or more.

By placing a purchase order, the distributor acknowledges and agrees to the terms of this policy.

2. Eligibility for Returns

Due to the hygienic nature of baby diapers and the large-volume nature of wholesale transactions, returns will only be accepted under the following circumstances:

• Products received are damaged during transit.
• Products are defective due to manufacturing defects.
• Incorrect products or quantities were supplied by MumBuds USA.
• Products remain unopened, unused, and in their original packaging.

Returns will not be accepted for:

• Opened or partially used cartons or packs.
• Products damaged due to improper storage, handling, transportation, or negligence after delivery.
• Products that have exceeded their approved return notification period.
• Overstock, slow-moving inventory, or changes in market demand.
• Products purchased under special promotional, clearance, or liquidation programs unless confirmed defective.

3. Inspection and Notification Period

Distributors are responsible for inspecting all shipments immediately upon receipt.

Any claim relating to damaged goods, shortages, incorrect products, or manufacturing defects must be submitted in writing within 7 calendar days of delivery.

Claims submitted after this period may not be eligible for review or compensation.

4. Return Request Procedure

To initiate a return request, distributors must provide:

• Purchase Order (PO) number or Invoice number.
• Delivery receipt.
• Detailed description of the issue.
• Clear photographs or videos showing the affected products, cartons, labels, and packaging.
• Batch/Lot numbers and manufacturing dates (where applicable).

Requests should be submitted to:

MumBuds USA

Email: info@mumbudsnepal.com

Phone: __________________

Business Address: Nepal

Our Quality Assurance and Customer Support teams will review all documentation before authorizing any return.

5. Return Authorization

No product may be returned without prior written authorization from MumBuds USA.

If a return is approved:

• The distributor must return the goods according to the shipping instructions provided.
• Products must remain in their original cartons and packaging.
• Returned goods must be properly packed to prevent further damage during transit.

Unauthorized returns may be refused and returned to the sender at the distributor's expense.

6. Refund Policy

Once the returned products have been received, inspected, and approved, MumBuds USA will determine the appropriate resolution.

Approved refunds, where applicable, will be processed within 14–30 business days through the original payment method or another mutually agreed commercial arrangement.

Refunds generally cover only the value of the approved products.

Shipping, freight, customs duties, taxes, warehousing charges, and other logistics costs are non-refundable unless the error was solely caused by MumBuds USA.

7. Replacement Policy

Where commercially appropriate, MumBuds USA may provide product replacements instead of issuing refunds.

Replacements may be offered for:

• Manufacturing defects.
• Transit damage verified before acceptance.
• Incorrect products supplied.
• Verified shortages caused by MumBuds USA.

Replacement shipments are subject to product availability and production schedules.

8. Damaged Shipments

If shipment damage is evident upon delivery:

• The distributor should note the damage on the carrier's delivery receipt before accepting the shipment.
• Photographs must be taken immediately.
• MumBuds USA must be notified within 48 hours of delivery.

Failure to report visible shipping damage within the specified timeframe may affect claim eligibility.

9. Non-Returnable Products

The following products are non-returnable:

• Opened cartons or opened diaper packs.
• Products that have been repacked or relabeled.
• Products damaged due to improper warehousing or handling by the distributor.
• Products exposed to moisture, contamination, excessive heat, or unsuitable storage conditions.
• Products that have passed their recommended shelf-life while under the distributor's control.
• Promotional, clearance, customized, or private-label products unless confirmed defective.

10. Order Cancellation

Purchase orders may only be canceled before production, allocation, or shipment has commenced.

Once manufacturing has begun, inventory has been allocated, or goods have been shipped, cancellation requests cannot be accepted.

Any approved cancellation may be subject to applicable administrative, production, or logistics costs already incurred.

11. Quality Assurance

All MumBuds USA products undergo quality inspections before shipment.

If a manufacturing defect is suspected, MumBuds USA reserves the right to investigate the claim, including requesting product samples, photographs, laboratory testing, or batch inspections before approving any replacement or refund.

12. Limitation of Liability

MumBuds USA's liability shall be limited to the replacement or refund of the affected products only.

Under no circumstances shall MumBuds USA be liable for indirect, incidental, consequential, or commercial losses, including but not limited to lost profits, lost sales, business interruption, storage costs, or third-party claims arising from the distributor's resale activities.

13. Policy Changes

MumBuds USA reserves the right to amend or update this Distributor Return & Refund Policy at any time.

Any revisions will become effective upon publication and will apply to future purchase orders.

14. Contact Information

For all return, refund, replacement, or quality-related inquiries, please contact:

MumBuds USA

Email: info@mumbudsnepal.com

Phone: __________________

Business Address: Nepal

Thank you for partnering with MumBuds USA. We value our distributor relationships and remain committed to delivering high-quality products, reliable service, and long-term business support.